1. Data controller
BIONICADRI SOLUTIONS S.L., with registered office in Murcia (Spain).
Contact: [email protected] · +34 604 87 17 35
2. Data we collect
- Contact data: name, email, phone, company and message, when you write to us through the form, by email or on WhatsApp.
- Technical data: IP address, browser and device, which the server records when serving the website.
- Cookies and local storage: see our Cookie policy.
3. Purpose of processing
- Replying to your enquiries and requests.
- Providing the services you have contracted.
- Sending commercial communications (only if you give your consent).
- Maintaining security and improving our services and the website.
4. Legal basis
We process your data on the basis of:
- Your consent (contact forms, commercial communications).
- The performance of a contract (contracted services).
- Legitimate interest (security and improvement of the services).
5. Your rights (GDPR)
You have the right to:
- Access: know what data we hold about you.
- Rectification: correct inaccurate data.
- Erasure: ask us to delete your data.
- Portability: receive your data in a portable format.
- Objection: object to certain processing.
- Withdraw consent: at any time.
To exercise these rights, write to [email protected].
6. Data retention
We keep your data for as long as necessary for the purpose for which it was collected:
- Contact data: up to 2 years after the last interaction.
- Customer data: for the duration of the contractual relationship and 5 more years (legal obligations).
- Technical data in server logs: 2 years.
7. Security
We apply technical and organisational measures to protect your data: HTTPS encryption, restricted access, backups, etc.
8. Third parties
We do not sell your data. We only share it with providers necessary for the service (hosting, email, AI), who act as data processors under a confidentiality agreement.
9. Changes
We may update this policy. We will notify you of important changes by email or with a notice on the website.
10. Supervisory authority
If you believe we are not processing your data properly, you can lodge a complaint with the Spanish Data Protection Agency (AEPD).